Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my hat size?
We recommend using a soft measuring tape to measure the circumference of your head about one centimeter above your ears. Compare your measurement to our size guide found on each product page for the perfect fit.
What is your return policy for headwear?
We offer a 30-day return policy for all unworn hats with original tags attached. Please ensure the hat is shipped back in its original box to prevent crushing or damage during transit.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your hat for a specific event.
How should I clean and maintain my hat?
Most of our felt and straw hats should be spot cleaned only with a damp cloth. Avoid submerging them in water. For specific care instructions, please refer to the 'Care' tab on the specific product page.
Do you offer international shipping?
Yes, BigHatStore ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the final stage of checkout.
Can I reshape my hat if it gets crushed?
Many of our felt hats can be reshaped using light steam from a kettle or garment steamer. However, we recommend consulting our 'Hat Care' guide before attempting to reshape your specific model.